How do I make a return?Updated a year ago

We’re committed to delivering complete satisfaction with every purchase, and we stand behind the quality of our products with complete confidence. Our dedication to improving your guests’ experience begins the moment you visit our website, and continues through the entire purchasing process. We offer hassle-free returns of any product* in like-new condition and are proud to extend unmatched lifetime guarantees on select brands.

Details: 

• Zogics branded products can be returned at any time, in any condition
• All products can be returned within one year for a full refund (unless the manufacturer's guarantee states otherwise, and excluding shipping charges and any applicable restocking fees.) Please refer to your specific product page for details.
• Restocking Fees: We do not charge a restocking fee on the majority of our products. Please refer to your specific product page on our site for restocking fee details or contact us if you have any questions. We're happy to assist.

Refund process

Upon receiving the returned item, we will inspect it to ensure it meets our return policy criteria. If the return is approved, a refund will be processed to the original payment method.

Non-Returnable items

Certain items may not be eligible for return due to hygiene, final sale, or other reasons. These items will be clearly marked on the product page.